FAQ’S, TERMS & CONDITIONS and all the nitty gritty business stuff

FAQ’S

ARE FLUID FRAGRANCES 100% NATURAL?

No. Fluid Fragrances are not 100% natural. However, we do use a high percentage of essential oils and absolutes along with only the highest quality perfumery ingredients, and base them in a 100% organic Argan oil. Keep an eye out for our next collection of perfume that will be 100% natural.

ARE FLUID FRAGRANCES MEANT TO BE LAYERED?

Fluid Fragrances are meant to be worn however you choose to wear them. One at a time, layered one over the other, one on your wrist and another in your hair, however you choose to experiment is up to you, go crazy!

WHAT IS THE BEST WAY TO USE A ROLL ON FRAGRANCE?

Roll a small amount onto your wrist, neck, or even onto your fingers to apply into your hair (it is after all, based in 100% organic Argan oil!)

ARE ROLL ON FRAGRANCES BETTER THAN SPRAY ON FRAGRANCES?

That is a personal preference, one is not “better” than the other, it all depends on the quality of the fragrance being considered.

CAN I APPLY THE FRAGRANCE DIRECTLY TO CLOTHING?

Please don’t do this. Fluid Fragrances are based in OIL, yes it’s 100% organic Argan oil, but it is oil.

WHAT IS THE BEST WAY TO STORE FLUID FRAGRANCES?

As with all fine fragrances, please keep out of direct sunlight and away from extreme temperatures.

WHAT IS THE DIFFERENCE BETWEEN UNISEX AND FLUID FRAGRANCES “GENDER-NEUTRAL” FRAGRANCES?

This is a loaded question for us at Fluid Fragrances. We think the Beauty Independent article put it best: “To me, unisex fragrances try to incorporate both masculine and feminine notes to appeal to both sexes or are fresh and nondescript to accomplish the same goal,” says Fluid Fragrances founder Lynette Reed. “That is not what we are about. We are about the idea that you can wear anything you want and not be boxed into what you have been told you are supposed to like because of your gender.”

IS THERE ALCOHOL IN FLUID FRAGRANCES?

No, Fluid Fragrances are based in 100% organic Argan oil.

DO FLUID FRAGRANCES LAST LONG?

Absolutely! Our fragrances are diluted in the Argan oil at 25-35%, which makes for one strong, long lasting perfume.

DO YOU SELL SAMPLES?

Not at this time. We are implementing a program to do so soon.

WILL THERE BE MORE FLUID FRAGRANCES PRODUCTS IN THE FUTURE?

Absolutely! Next up is our 100% natural perfume line with many other exciting ideas to follow.

CAN I USE FLUID FRAGRANCES IN MY HAIR?

Go for it! apply a little to your fingertips and run through your hair. Argan oil is great for the hair so it won’t dry the hair like alcohol will.

WHAT MAKES FULID FRAGRANCES UNIQUE?

Perfumery is an art. Making perfume is like any artistic form, and all artists have their own unique style. Our creator, Lynette Reed, has been in the fragrance industry for over 20 years and has introduced products into the marketplace that were game changers. Fluid Fragrances have a very specific style (deep, sexy and a little bit dirty), but on top of that we have a strong message: Whoever you are, wear whatever you like, and refuse to be boxed in by others expectations, FREE TO BE.

DOES FULID FRAGRANCES MAKE BESPOKE FRAGRANCES?

Yes. Please email us at info@fluidfragrances.com

WHAT IS THE BEST WAY TO BURN MY CANDLE?

ALWAYS trim your wick to 1/4” before each and every lighting. For the first burn, give yourself enough time to make sure that the candle burns fully out to the edge (approximately 3-4 hours). If you do not do this, you will end up with a candle that “tunnels”. Burn the candle in a draft-free environment and if the flame gets too high or begins to smoke, blow out the candle and trim the wick then re-light. Be sure to always follow all safety guidelines when burning a candle.

WHAT IS THE BURN TIME ON FLUID CANDLES?

This question is a tricky one for us here at Fluid. Having spent the better part of my career in the candle industry (25+ years) and even owned my own factory, I can say with confidence that most burn time claims you read on packaging is just simply not accurate. I’ve seen many candles that claim a 70 hour burn time, while in fact you are lucky to get 40 out of them. Many factors including quality of the overall candle (wax, fragrance, wick, and the combination all together) along with temperature of the room, whether or not the candle has been properly burned (fully to the edge), if there is a draft, if the wick has been trimmed properly, if there has been any wick debris left in the candle, if the candle is on a flat surface etc all contribute to how long the candle will burn. We do not make burn time claims, however we can assure you we use only the highest quality wax, fragrance and wick, have tested extensively for proper burn, and if used properly will burn for as long or longer than any candle on the market.

TERMS & CONDITIONS

Effective Date: January 8, 2019

Welcome to the Fluid Fragrances, LLC Website (the "Site").

Fluid Fragrances provides the content and services available on the Site to you subject to the following terms and conditions, our Privacy Policy and other terms and conditions and policies which you may find throughout our Site in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively, "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

THE SECTION BELOW TITLED “DISPUTES” CONTAINS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER THAT MAY APPLY TO YOU. THEY AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM.

You must be 18 years old or the age of majority in your jurisdiction in order to make a purchase on our Site. If you are under 18 years old or the age of majority in your jurisdiction, then you may not make a purchase on our Site. If you are under 13 years old, you may browse our Site. However, you may not provide personal information to us nor register on the Site. This Site is not directed to children under 13 years old. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. 

1. Privacy

Please review our Privacy Policy for details about our personal information practices.

2. Products and Services for Personal Use

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

3. Purchase Related Policies and Procedures

To make a purchase on the Site, you must be 18 years old or the age of majority in your jurisdiction of residence.

PRICES

·     The prices are shown in USD and are quoted including or excluding taxes depending on your address of delivery.

·     The shipping costs are not included in the price.

·     The prices may be modified at any time. However, Fluid Fragrances, LLC. applies the price list in force shown on its Internet site at the time of ordering.

 PAYMENT

Payment is due upon ordering. No order can be dispatched without confirmation from our bank that your payment has been received. Online payment is accepted exclusively by credit card: VISA, AMERICAN EXPRESS, MASTERCARD, DISCOVER

 SHIPPING 

Fluid Fragrances, LLC.  undertakes to accept and deliver orders within the limit of available stocks. In case items are temporarily or permanently unavailable, we will send you an e-mail so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we undertake to give you a full refund as quickly as possible. In confirming your order, you are accepting all of our general conditions of sale. Fluid Fragrances, LLC. takes no responsibility for lost shipments although we will do our best to track them down.

All orders are shipped via USPS priority, USPS First Class Mail for International shipments and FedEx ground when necessary. When your order has been processed and shipped a tracking number will be sent to you via email so you can track your package in transit. You may also login into your store account and track your purchase from there.  

Orders are shipped Tuesday and Friday excluding holidays. All orders will be processed within three days and shipped within 5 business days maximum, though processing times may vary due to availability of raw materials. Please keep in mind, your order is poured-to-order and is made especially for you.

NOTEFluid Fragrances, LLC. is released of accountability once the carrier takes possession of the goods, therefor we are not responsible if you input the incorrect address on your order nor is Fluid Fragrances, LLC. responsible for theft at the destination. Please also note that tracked deliveries that cannot be delivered because of absent clients will be shipped again at the client’s expense or cancelled.

We highly recommended shipping to a commercial address, such as your place of work.

DELIVERY

Delivery times will vary according to the destination and type of delivery. Fluid Fragrances, LLC. cannot be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order..   

HOLIDAY CLOSURES: Fluid Fragrances, LLC offices will be closed for every national holiday and resumes shipping on the next shipping day: Tuesday and Friday.  

ORDER CONFIRMATION

By confirming your order you have agreed with the Terms & Conditions of Fluid Fragrances, LLC. and therefore entered into a binding agreement.  An automatic e-mail will be sent to you as confirmation of your purchase.  

 EXCHANGES, RETURNS AND DAMAGES

All Sales are Final. Choose carefully, our creations are not refundable nor can be exchanged.  

Fluid Fragrances, LLC. products purchased through other retailers must be returned in accordance with the store's respective returns and refunds policy. Fluid Fragrances, LLC. does not replace, refund or exchange products that have been purchased from our retail partners. 

Please report any in-transit damages within 72 hours of receipt of goods. In addition, we require documentation so please be prepared to send e-mailed photos of the damaged goods.

Products leave our studio in perfect condition. Fluid Fragrances, LLC is not responsible for any damages that occur once you have taken ownership. 

 ITEM AVAILABILITY

Merchandise available on this site is subject to change without notice. If an item you have purchased is unavailable we will contact you immediately and give you the opportunity to exchange it or cancel your order with a full refund. 

 WHOLESALE INQUIRES

Please refer to link "Wholesale Information" at the bottom of this page. 

 ACCURACY OF INFORMATION

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, WE DO NOT WARRANT THAT THE PRODUCT DESCRIPTIONS, COLORS, INFORMATION OR OTHER CONTENT AVAILABLE ON THE SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.

This Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability and, we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

DISPUTES

With respect to any dispute, claim, or controversy regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of California, as if the Terms and Conditions were a contract wholly entered into and wholly performed within California. ANY DISPUTE RELATING IN ANY WAY TO YOUR USE OF THE SITE, THESE SITE TERMS AND CONDITIONS, OR THE RELATIONSHIP BETWEEN THE PARTIES (OTHER THAN CLAIMS RELATING TO THE INTELLECTUAL PROPERTY RIGHTS OF FLUID FRAGRANCES, LLC., SUBSIDIARIES, AFFILIATES, PARTNERS OR LICENSORS OR CLAIMS IN EQUITY) SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN CALIFORNIA AND YOU AGREE TO SUBMIT YOURSELF TO THE JURISDICTION AND PROCEEDINGS THEREOF. ARBITRATION MEANS THAT AN ARBITRATOR(S) WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION. It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision. Notwithstanding the foregoing, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and you consent to jurisdiction and venue in any such court for such purposes. Arbitration under this agreement shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing with the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually, and (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

GENERAL

You acknowledge and agree that these Terms and Conditions and any and all other legal notices or statements posted on the Site constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change or modify all or part of these Terms and Conditions at any time by posting the changes on the Site and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. We also reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.